I forgot my MultiPassword private key. What should I do?
The first and primary security guarantee MultiPassword offers is the master password. It's used for authorization and to get access to logins and passwords. The second important security step is the private key in the format XXXXXXX-XXXX-XXXX-XXXX. It's created when you register and is assigned to every MultiPassword user.
The private key is required to authorize new devices in the password manager. First, enter the master password, then the private key.
The private key lets MultiPassword know that the user wants to authorize a new device, smartphone, tablet, or PC. After successfully checking them, all passwords will automatically sync with the new device.
Important! You can't recover your MultiPassword master password, so you'll need to remember it.
For the private key, follow these steps:
1. There's only one way to recover a lost/forgotten private key: log into the MultiPassword (sign in to your account) from a device that has already been confirmed.
2. Usually, that's the PC where your MultiPassword account was registered.
3. After successfully authorizing, go to settings (the icon in the top right corner) and select the Account section.
4. The current MultiPassword private key is at the bottom of the section and is hidden. To see it and copy, click the button next to the field.
5. A copied private key is required to log into the MultiPassword password manager and other devices, PCs, smartphones, etc.
If you've forgotten or lost your private key, you CANNOT restore access to your account or save passwords. This is where MultiPassword's reliability and encryption come into play. Even the password storage system's managers don't have access to users' personal data.
If you've forgotten your private key, we recommend creating a new account using your previous e-mail address.